Smart Home & Facility Services Management System

The Home and Facility Services Management System is a complete operating system built to manage maintenance and service requests from start to finish. The workflow starts with a simple website where the customer submits a service request. The request is then organized inside a professional admin dashboard, with the ability to analyze and classify the request, identify the service type and priority, and connect it to the proper department. Management can then track the request, manage customers, assign the right technician, and monitor execution status clearly. The system includes a permanent technician web portal where technicians can log in, view assigned jobs, and update work status. In addition, secure direct links can be sent to technicians by email or WhatsApp later for quick actions without requiring a separate mobile app. After job completion, the system can generate an invoice and send a rating link to the customer, while keeping request logs, updates, and reports inside the admin dashboard. This system is suitable for maintenance companies, home service providers, and facility operations teams that want to reduce manual chaos and turn daily work into a clear, trackable, and measurable workflow.